Refund policy

Last updated: [Insert Date]

1. Our Guarantee

We want you to receive exactly what you ordered, in good condition. If something goes wrong with your shipment, we will make it right.

2. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, is lost in transit, or does not match what you ordered, contact us within 7 days of the delivery date (or expected delivery date, for lost packages) at [Insert Support Email] with your order number and, if applicable, photos of the damaged item and packaging. We will reship the affected item(s) at no additional cost or issue a refund, at our discretion.

3. Returns

Because our products are research-use compounds that must remain sealed and properly stored to guarantee integrity, we can only accept returns of unopened, unused products in their original packaging, requested within 30 days of delivery. Opened or used products cannot be returned for safety and quality-assurance reasons.

To start a return, contact us at [Insert Support Email] with your order number. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refunds

Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable except where the return is due to our error.

5. Non-Returnable Items

Sale items, bundles that have been opened, and any product that has been reconstituted or used are not eligible for return or refund.

6. Order Cancellations

Orders can be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, our standard return process applies.

7. Contact Us

For any questions about a return, refund, or damaged shipment, reach us at [Insert Support Email].

Note: This is a general template. Adjust return windows, eligibility, and processes to match your actual fulfillment operations, and have it reviewed by a qualified attorney to ensure compliance with consumer protection laws in the regions you ship to.