Shipping policy

Last updated: [Insert Date]

1. Order Processing

Orders placed before [Insert Cutoff Time, e.g. 2:00 PM EST] on a business day typically ship same day. Orders placed after the cutoff, or on weekends and holidays, ship the next business day.

2. Packaging

All orders are shipped in discreet, insulated, cold-chain packaging with ice packs to protect product integrity in transit. Packaging does not display product names or contents on the exterior.

3. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on destination and order weight. Orders over $150 qualify for free standard shipping. Estimated delivery times vary by location and shipping method selected at checkout; these are estimates provided by our carriers and not guaranteed delivery dates.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress with the carrier.

5. International Shipping

[Insert whether you ship internationally. If so, note that the customer is responsible for any customs duties, import taxes, or fees, and that some destinations may restrict or prohibit importation of research chemicals; customers are responsible for confirming their local regulations before ordering.]

6. Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please see our Refund Policy for how we handle reshipment and refunds.

7. Shipping Restrictions

We reserve the right to refuse shipment to any address or region where the sale or importation of research compounds is restricted or prohibited by law.

8. Contact Us

Questions about a shipment can be sent to [Insert Support Email].

Note: This is a general template. Confirm actual processing times, carriers, rates, and any regions you restrict shipping to before publishing, and consult a qualified attorney regarding export/import compliance for research chemicals.